OUR STORES

Welcome to
our brand-new store in Australia

548-568 Canterbury Rd Campsie NSW 2194

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?

We accept Direct bank transfer or Paypal.

Do you offer shipping?

Yes, we offer Australia-wide shipping via Australia Post. Delivery times and costs depend on your location. We typically provide fast delivery within 1–3 business days.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the shipping method you choose. You can review the total cost before finalizing your order.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your parcel via the carrier’s website.

What is your return policy?

We offer a lifetime warranty on our products. If you experience any issues, you can return the product for a replacement or a refund. Please refer to our return policy for full details.

How do I initiate a return?

To start a return, reach out to our customer service team with your order details. Items must be returned in their original packaging and condition.

How long does it take to process a refund?

Refunds are typically processed within 2–8 business days, once the returned product has been received and inspected.

Is my payment information secure?

Absolutely. We use secure payment gateways such as PayPal to ensure your financial information is safe. We do not store any card details, and all transactions are encrypted for your security.

Can I change or cancel my order?

If you need to change or cancel an order, please contact our customer service team as soon as possible. If the order hasn’t been shipped yet, we will do our best to accommodate your request.

What should I do if I receive a defective or incorrect product?

If you receive a defective or incorrect product, please contact us immediately. We’ll arrange for a replacement or refund as soon as possible.

Do you offer any discounts or promotions?

Yes, we regularly offer special promotions and discounts. Be sure to subscribe to our newsletter and follow us on social media to stay up to date on the latest deals.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS